Refund policy

30-day money-back guarantee If you're not happy with your purchase, contact us within 30 days of delivery and we'll make it right with a refund or a free exchange.

Damaged, defective or wrong item Email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or a full refund — no need to send anything back.

Changed your mind Contact us within 30 days of delivery. The item must be unused, in its original condition and packaging. We'll confirm the return address by email (please don't send items back without contacting us first). Return shipping costs are covered by the customer; once the item arrives, we refund the full purchase price.

Refunds Refunds are issued to the original payment method within 5 business days of approval. Your bank may take a further 5–10 business days to post it.

Cancellations Orders can be cancelled free of charge before dispatch. After dispatch, the 30-day return policy applies.

Exchanges The fastest way to get a different colour or size is to contact us — we'll arrange the exchange and confirm the details by email.

How to reach us kidsslystore@outlook.com — we reply within one business day.